PRIVACY POLICY

This Privacy Policy describes how Sorika (“Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from sorika.in (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or any other individual whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described below. If you do not agree, please do not use our Services.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal and regulatory obligations. Any updates will be posted on this page with a revised “Last updated” date.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide our Services, we collect personal information from various sources. The type of information we collect depends on how you interact with our Site and Services.

We use this information to:

• Provide and improve our Services

• Communicate with you

• Fulfill legal and contractual obligations

• Enforce our terms and protect our business and users

PERSONAL INFORMATION WE COLLECT

Information You Provide Directly

When you interact with our Services, you may provide:

• Contact details: Name, address, phone number, email

• Order details: Billing address, shipping address, payment confirmation

• Account details: Username, password

• Shopping activity: Products viewed, added to cart, or wishlisted

• Customer support communications: Messages or inquiries you send us

Providing certain information is optional, but some features may not be available without it.

Information Collected Automatically (Cookies & Usage Data)

We automatically collect certain information about how you use our Site, including:

• Device and browser details

• IP address

• Network connection information

• Pages viewed and interactions

This data is collected using cookies, pixels, and similar technologies.

Information from Third Parties

We may receive information from third-party service providers, such as:

• E-commerce platforms (e.g., Shopify)

• Payment processors (to securely process transactions)

• Analytics and advertising partners

Any information obtained from third parties is handled according to this Privacy Policy.

HOW WE USE YOUR PERSONAL INFORMATION

Providing Products and Services

• Processing orders and payments

• Managing accounts

• Shipping and returns

• Sending transactional updates

Marketing and Advertising

• Sending promotional emails or messages

• Showing relevant product recommendations and ads

Security and Fraud Prevention

• Detecting fraudulent or malicious activity

• Protecting accounts and transactions

Customer Support and Communication

• Responding to inquiries

• Improving our Services

COOKIES

We use cookies to operate and improve our Site, remember preferences, analyze usage, and personalize content. You can control cookies through your browser settings, but disabling them may affect Site functionality.

HOW WE DISCLOSE PERSONAL INFORMATION

We may share your personal information with:

• Service providers (payment processing, shipping, analytics, IT support)

• Business and marketing partners

• Affiliates within our corporate group

• Legal authorities when required by law

• Third parties with your consent

We do not sell or misuse sensitive personal information.

USER-GENERATED CONTENT

If you submit reviews or other content publicly, that information may be visible to others. We are not responsible for how third parties use publicly shared information.

THIRD-PARTY LINKS

Our Site may contain links to third-party websites. We are not responsible for their privacy practices, content, or security. Please review their policies separately.

CHILDREN’S PRIVACY

Our Services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us to request deletion.

SECURITY AND DATA RETENTION

While we take reasonable steps to protect your information, no system is completely secure. We retain personal data only as long as necessary to fulfill our Services, comply with legal obligations, and resolve disputes.

YOUR RIGHTS AND CHOICES

Depending on your location, you may have the right to:

• Access your personal information

• Request deletion or correction

• Restrict or object to processing

• Withdraw consent

• Opt out of marketing communications

You can exercise these rights by contacting us using the details below.

COMPLAINTS

If you have concerns about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

INTERNATIONAL DATA TRANSFERS

Your information may be stored and processed outside your country, including in the United States. Where required, we use legally approved safeguards for international data transfers.

CONTACT US

If you have any questions about this Privacy Policy or your personal information, contact us at:

Email: business@sorika.in